Support

Support & Updates

The best software in the world is of little use if there is not a top class Support service available when you need it - daytime, night-time, and even weekends.

Plusfactor Users enjoy the benefits of excellent Support - because the professionals who have designed and created the programs provide it!

Whether your query is related to Accounting functions - “I've got an unusual circumstance here, how do I handle it”? type queries, just checking your interpretation of how to handle a standard function (especially if you are a new User) - there is always a friendly voice available to take your call.

We have full time programming staff continuously improving the code and fulfilling specialist support requirements where requested. We provide support by telephone/cellphone from 8:30am to 8:30pm, 7 days a week (weekend service may involve calling a cellular phone).

Any advanced Accounting system User will require help. Customer Support is the highest priority function at Plusfactor Group Ltd. Whenever you need Help, it is our job to provide it efficiently, rapidly, and with minimised downtime. Note that this extends not only to PlusfactorSQL - but we will also do our best to help you with common software such as Microsoft Outlook.

This service does not extend to products such as Microsoft Excel, Word etc!

On Line support is available using Remote-Assist™ supplied FREE with PlusfactorSQL, or using Microsoft Terminal Services™ (if installed), and data files can be emailed when required, or uploaded to our FTP Server. Fixes to client data files are chargeable.  We are extremely proud of the service we give to our Clients, and we continue to strive to be the very best we possibly can.

PlusfactorSQL program files are updated at regular intervals via the Internet. Users are advised by e-mail of Upgrades, and these are downloaded from our Website - a password is required.

There is context-sensitive ToolTip Help throughout the program, and a full context sensitive User Manual is maintained on the hard disk in HTML format (accessed with your Wed Browser) and on the World Wide Web, along with answers to FAQ's (Frequently Asked Questions).

Software Upgrades

We have a policy of continuous development and improvement of our software.

We release significant updates comprising new or enhanced routines at least twice each quarter, thus ensuring Users do not have to wait months for new features and/or the fixing of any issues that arise. PAYE tables are updated as required.

The Annual Licence Fee covers all of these upgrades